Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for Taiwan.

Key Responsibilities

• Liaise with resellers and channel partners to drive product adoption and customer retention
• Lead community efforts to build an engaging network of educators in Taiwan
• Ensure a 6-star onboarding experience and drive product usage among customers

Required Qualifications

• 5+ years of experience in education, edtech marketing, community management, or related fields
• Deep knowledge of the Taiwanese education system and market
• Existing network with resellers, educators, and schools in Taiwan
• Strategic mindset with experience in growth strategy execution
• Strong command of written and spoken Mandarin Chinese/Taiwanese