Customer Success Manager

Job Summary

A company is looking for a Customer Onboarding & Success Manager (Pet).

Key Responsibilities

• Conduct virtual onboarding sessions tailored to customers' business needs
• Serve as the primary point of contact for customers during their first 90 days
• Proactively address customer questions and challenges to maximize software value

Required Qualifications

• Strong background in customer onboarding, training, success, or support
• Ability to explain complex software features clearly
• Experience in a management or ownership role within the pet grooming or boarding industries is a plus
• Familiarity with CRM and customer support platforms like Salesforce or Intercom is a plus
• Previous experience in a remote customer-facing role is a plus