Customer Success Manager

Job Summary

A company is looking for a Customer Success professional to enhance brand loyalty through exceptional customer support and success.

Key Responsibilities

• Drive retention of key relationships among enterprise customers and premium consumer segments
• Manage customer support tickets and relationships with premium support segments and enterprise customers
• Identify and implement strategic improvements in the customer experience team to enhance satisfaction and reduce ticket volume

Required Qualifications

• Demonstrated ability to drive business impact
• Motivated to progress towards the mission of enabling global crypto usage
• Ability to identify problems, provide solutions, and prioritize workload effectively
• Customer-first mindset with advocacy for customer needs across the organization
• Experience communicating with C-level executives and high-net-worth individuals in a clear and concise manner