Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage and develop multiple medium/large customer accounts, fostering trusted relationships
• Ensure customer success and reference-ability by gathering feedback and improving user experience
• Interface between customers and internal teams, managing risks and coordinating communication

Required Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent work experience
• Minimum of 6+ years of experience with SaaS platforms
• Experience in a customer-facing, service-oriented role
• Preferred knowledge of Duck Creek Suite and Microsoft Azure
• 1-3 years of leadership experience preferred