Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to act as a trusted advisor to enterprise customers, maximizing their investment and achieving business outcomes.

Key Responsibilities

• Build and execute strategic success plans with clear business objectives and ROI metrics
• Own the customer lifecycle from onboarding to adoption, renewals, and growth
• Identify key adoption milestones and ensure seamless integration into customer workflows

Required Qualifications

• 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company
• Experience managing enterprise customers with $5M+ ARR and multiple stakeholders
• Deep understanding of Sales, Marketing, and Revenue Operations workflows
• Strong experience in customer engagement, renewals, and expansion planning
• Proficiency in Salesforce and data analytics is a plus