Customer Success Manager

Job Summary

A company is looking for a Founding Customer Success Manager to own and scale the post-sales customer experience.

Key Responsibilities

• Manage the end-to-end customer journey, including onboarding, product adoption, and renewals
• Design and implement scalable Customer Success strategies aligned with customer lifecycle stages
• Collaborate with Sales to drive upsells, cross-sells, and identify new revenue opportunities

Required Qualifications

• 7+ years in Customer Success, Account Management, or Strategic Partnerships
• Deep experience in Web3, blockchain, or infrastructure-as-a-service products
• Proven track record of developing and executing Customer Success strategies
• Experience managing large enterprise accounts and high-velocity digital-first users
• Ability to work cross-functionally with Product, Engineering, Sales, and Marketing