Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II.

Key Responsibilities

• Manage customer relationships to ensure satisfaction and retention
• Identify opportunities for upselling and cross-selling services to clients
• Collaborate with internal teams to address customer needs and improve service delivery

Required Qualifications

• Proven experience in customer success or account management roles
• Strong understanding of cloud communications and technology solutions
• Ability to analyze customer data and metrics to drive engagement
• Experience working in a remote environment
• Bachelor's degree in a related field or equivalent experience