Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support enterprise customers and drive their success with the company's solutions.

Key Responsibilities

• Manage relationships with enterprise customers to enhance retention and product adoption
• Serve as a strategic advisor, aligning solutions with customer goals and overseeing onboarding
• Monitor customer health and deliver success plans, including Quarterly Business Reviews (QBRs)

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or Professional Services, preferably in B2B SaaS or Salesforce
• Strong understanding of Salesforce architecture and implementation cycles
• Proven experience managing complex, enterprise-level accounts
• Strategic mindset with a proactive, solution-oriented approach
• Salesforce certifications (Admin, Consultant, or Developer-level) are a plus