Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Ensure customers achieve desired outcomes and measurable value from solutions
• Build strong relationships with customer stakeholders and lead Quarterly Business Reviews
• Proactively monitor customer health and manage project deliverables and action items

Required Qualifications

• 4+ years of experience in Customer Success, Account Management, or Customer Support in a B2B SaaS environment
• Proven track record of improving customer satisfaction and driving account growth
• Strong project management skills with the ability to manage multiple priorities
• Experience leading QBRs and aligning with customer executives on strategic goals
• Familiarity with technical concepts and a willingness to learn new technologies