Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to join their team.

Key Responsibilities

• Act as a trusted advisor to a portfolio of Managed Service Provider (MSP) customers, helping them maximize the value of the platform
• Conduct strategic consultations and provide live configuration support to ensure customer goals are met
• Manage customer engagement and adoption, while collaborating cross-functionally to enhance the customer experience

Required Qualifications

• 2+ years in a Customer Success or Account Management role with experience in driving renewals and upsells
• Experience with technical software configuration and onboarding processes
• Familiarity with Customer Success Platforms such as Planhat or similar
• Prior exposure to the Managed Service Provider or IT Services industry is a strong plus
• Ability to operate autonomously in a remote, fast-paced environment