Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage client relationships and drive customer satisfaction in the healthcare sector.

Key Responsibilities:

• Manage and grow accounts to drive Customer Success outcomes
• Oversee the customer journey from onboarding to full product adoption
• Collaborate with cross-functional teams to identify growth opportunities and enhance customer relationships

Qualifications:

• Minimum 5+ years of relevant experience, with 2+ years in strategic customer-facing roles
• Strong understanding of customer goals and strategies for consultative solutions
• Self-driven with an entrepreneurial mindset and ability to make decisions under uncertainty
• Robust project management and client management skills
• Experience in sales and post-sales is ideal, but not required