Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Retention.

Key Responsibilities:

• Manage customer relationships and ensure satisfaction post-onboarding
• Resolve issues and advocate for customer needs effectively
• Provide insights and reporting to drive customer growth and retention

Required Qualifications:

• 2-3 years of experience in a customer success or client-facing role
• Experience in SaaS or the wellness industry is a plus
• Strong organizational skills to manage multiple accounts
• Ability to thrive in fast-paced, collaborative environments
• Customer-first mindset with high empathy and accountability