Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for General Contractor customers.

Key Responsibilities

• Manage customer success from launch through ongoing growth and adoption
• Train end users, assist with pre-sales pilots, and collaborate with executives for strategic planning
• Create departmental playbooks and collaborate with cross-functional teams to enhance customer experience

Required Qualifications

• Experience in the construction industry as a General Contractor Project Manager or Project Engineer
• 4+ years of relevant industry or role experience
• Business Development or sales experience is a plus
• Strong stakeholder management and executive communication skills
• Proven ability to project manage and build relationships