Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II.

Key Responsibilities

• Build deep, trusted relationships with customers and deliver meaningful value through solutions
• Drive onboarding, product adoption, and engagement across key accounts
• Monitor customer health and usage trends, proactively identifying risks to ensure satisfaction and retention

Qualifications & Competencies

• Bachelor's degree preferred in business, sales, marketing, agronomy, agricultural business, or a related field
• 3+ years of customer success, account management, or similar customer-facing experience
• Experience with enterprise software implementations; prior work in SaaS or agtech is a plus
• Gainsight experience is strongly preferred; familiarity with other customer success platforms is beneficial
• Experience in agribusiness, agtech, or a background in agronomy is highly preferred