Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer experience and drive business growth.

Key Responsibilities:

• Cultivate a comprehensive understanding of the company's products and support methodology
• Maintain regular communication with customers to support their technology initiatives and promote partnership growth
• Implement strategic initiatives for product cross-selling and manage proprietary software tools to achieve metrics

Required Qualifications:

• 4-year college degree or equivalent experience
• 3-5+ years of experience in enterprise customer account success management
• Experience selling Cloud Communications, SD-WAN, Security, Network Services, and Managed Services
• Proficiency in Excel, MS Office, and general computer software
• Self-motivated with strong negotiation skills and the ability to build trust with customers