Customer Success Manager

Job Summary

A company is looking for an Associate Customer Success Manager.

Key Responsibilities

• Manage a portfolio of active, strategically important Marketplace accounts post-launch
• Serve as the ongoing point of contact to support account health and satisfaction
• Conduct regular check-ins, quarterly business reviews, and coaching sessions

Required Qualifications

• 1-2 years in a customer-facing role such as Customer Support, Account Coordination, or Client Success
• Experience in the automotive, towing, or related industries is a strong plus
• Proactive, service-first mindset
• Ability to manage multiple priorities while building lasting relationships
• Passion for customer success and interest in growing into a full CSM role