Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success responsible for optimizing customer experience and driving retention and revenue growth.

Key Responsibilities

• Own customer retention and expansion KPIs, ensuring quarterly and annual goals are met
• Build and lead a high-performing team, providing training, coaching, and performance evaluations
• Measure and improve customer satisfaction while creating policies and procedures for operational efficiency

Qualifications

• 5+ years of experience in Customer Success, with at least 2 years in a leadership role
• Experience in SaaS or compliance-related industries is preferred
• Proven track record in achieving customer retention and expansion goals
• Familiarity with performance management systems
• Strong capabilities in coaching and team development