Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customer satisfaction, retention, and growth.

Key Responsibilities

• Maintain a gross retention rate of 90% or higher for assigned accounts
• Identify at-risk customers and conduct regular check-ins to assess satisfaction
• Achieve net retention by upselling and collaborating with the Account Management team

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a client-facing B2B role
• Proven track record of meeting retention and satisfaction goals
• High emotional intelligence and proficiency in de-escalation tactics
• Ability to understand customer pain points and align solutions
• Familiarity with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot)