Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success for the Southeast/LATAM region.

Key Responsibilities

• Provide input to strategic programs and lead initiatives with the team
• Establish operational goals, work plans, and delegate assignments to team members
• Guide, motivate, and support the Customer Success Manager (CSM) and Technical Account Manager (TAM) team through coaching and mentoring

Required Qualifications

• Bachelor's degree in Engineering, Business, IT, or equivalent experience
• 7+ years of experience in a consultative customer-facing role
• 2+ years of direct people management experience with effective leadership
• 2+ years of fundamental knowledge of cloud services, web-based security, networking, or infrastructure solutions
• Fluency in English, Spanish, and Portuguese