Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Manage a diverse portfolio of customer accounts from signature to renewal
• Ensure customers achieve desired outcomes and value from their investments by collaborating with various teams
• Conduct regular customer meetings and account reviews while analyzing data for improvement and expansion opportunities

Required Qualifications

• Proven track record in managing and developing accounts
• Experience in a Success or Renewals position in a high-tech organization, preferably cybersecurity
• PC literate with knowledge of Salesforce, Gainsight, and MS Office applications
• Self-driven and results-oriented with a focus on high quality and business success
• Able to work with minimum supervision in customer-facing tasks