Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support a growing portfolio in a high-growth SaaS environment.

Key Responsibilities

• Build deep relationships with nonprofit customers to ensure effective use of the platform
• Maximize customer satisfaction and retention by proactively addressing needs
• Develop and maintain customer success plans aligned with client objectives and KPIs

Required Qualifications

• Experience in customer success or account management roles
• Proven ability to manage a portfolio of clients effectively
• Familiarity with CRM and customer success tools
• Understanding of nonprofit sector challenges and needs
• Ability to collaborate with cross-functional teams