Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Develop and maintain relationships with key customer business and IT partners to understand their goals and priorities
• Provide proactive guidance on Salesforce features and assist customers with the adoption of new functionalities
• Act as an advocate for customers during high severity case resolutions and communicate updates during service disruptions

Required Qualifications

• Master's degree in Computer Science, Engineering, or a related quantitative discipline
• Two years of experience in a related field
• Technical degree in Computer Science or Engineering required
• Experience with Apex data loader, SOQL, SOSL, and Scrum agile methodology
• Knowledge of SOAP and REST integrations, Apex classes, triggers, and Visualforce