Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities

• Lead a team of Customer Success Managers to ensure client success with solutions
• Engage with customer executives to track and measure the impact of solutions
• Manage ongoing customer needs to improve retention and loyalty

Required Qualifications

• At least 5 years of customer-facing Enterprise Software experience
• Experience in driving software implementation and adoption best practices
• Comfort with senior-level executives across corporate functions
• Technical competency to understand customer use cases and requirements
• Bachelor's Degree in Business, Computer Science, or equivalent experience