Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive customer loyalty and implementation of solutions.

Key Responsibilities

• Develop trusted advisor relationships with key stakeholders to understand customer strategies and success metrics
• Build customer-specific success plans to oversee onboarding, adoption, and satisfaction with products
• Handle escalations and coordinate activities to resolve deployment or productivity issues

Required Qualifications

• 5+ years of experience in customer engagement and account management in Cybersecurity/SaaS or enterprise software
• Experience managing a portfolio of enterprise clients leading to adoption and renewals
• Strong customer orientation and ability to manage complex projects
• University degree or equivalent experience