Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure positive customer health and retention.

Key Responsibilities

• Lead customer onboarding and provide training to ensure success goals are met
• Develop communication strategies and oversee the implementation of localization best practices
• Manage account planning, customer retention, and growth while facilitating business review meetings

Required Qualifications

• Minimum 3 years of experience in a B2B customer success or account management role
• Knowledge of the SaaS business model and experience with midmarket and enterprise customers
• Experience managing contract renewals and up-sells
• Bachelor's degree or equivalent work experience
• Ability to work effectively as a remote team member with a conducive home office setup