Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Lead customer onboarding and provide training to ensure success goals are met
• Develop communication strategies and oversee implementation of localization best practices
• Manage account planning, retention, and growth strategies while establishing trusted advisor relationships

Required Qualifications

• Minimum 3 years of experience in a B2B customer success or account management role
• Experience managing contract renewals and up-sells
• Bachelor's degree
• Ability to network and manage relationships across various functions within a global organization
• Proven ability to communicate technical concepts effectively across diverse audiences