Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success to oversee daily operations of Account Management and Scheduling teams.

Key Responsibilities

• Recruit, lead, and develop a team of 7-10 customer success professionals
• Support the team in issue resolution and manage customer escalations
• Identify and develop programs to support key metrics such as NPS and retention

Required Qualifications

• 6+ years of experience in Customer Success or Account Management, with 2+ years in a leadership role
• Proven ability to coach and develop team members in a remote environment
• Experience managing client relationships against key performance indicators
• Ability to leverage data for business questions and process improvements
• Proficiency with Zendesk is a plus