Customer Success Manager

Job Summary

A company is looking for a Customer Service Manager for a 9-month contract.

Key Responsibilities:

• Manage relationships with 100-200 live customers and support their use of the Bill Pay platform
• Key and submit all Government Merchant Applications to internal systems
• Track metrics and recommend adoption campaigns to enhance customer engagement

Qualifications and Requirements:

• Knowledge of the payments industry or related experience with software providers or merchants
• Experience in customer relationship management
• Bachelor's degree in business, IT/technology, or related field, or equivalent work experience
• Experience with municipalities, utility billing, or tax payments preferred
• Proficiency in MS Office 365, SharePoint, Jira, Monday.com, and ZenDesk