Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II (DACH).

Key Responsibilities

• Act as a trusted advisor to customers, establishing measurable success plans aligned with their business objectives
• Serve as the primary operational contact for customers, ensuring satisfaction and maximizing platform value throughout the customer lifecycle
• Monitor platform performance and client KPIs, identifying risks and opportunities for improvement

Required Qualifications

• 4+ years of customer success experience, preferably in a SaaS, media, or consulting environment
• Proven ability to identify customer needs and implement long-term technology solutions
• Strong business acumen with the ability to navigate complex organizations
• Bachelor's degree required
• Fluent in German and English