Customer Success Manager

Job Summary

A company is looking for a Pooled Customer Success Manager, SMB.

Key Responsibilities

• Lead onboarding, escalations, training, risk mitigation, and renewals for a shared customer book
• Manage customer cases through a round-robin system, ensuring timely resolution and high-quality outcomes
• Collaborate with cross-functional teams to align on customer goals and provide comprehensive support

Required Qualifications

• 1+ years in a customer-facing role, preferably in a B2B SaaS environment
• Experience managing high volumes of tasks or customers efficiently
• Familiarity with CRMs like Salesforce and automation tools
• Understanding of sales processes and identifying upsell opportunities
• Commitment to quality and adaptability in a dynamic environment