Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to serve as a trusted advisor to customers and ensure successful partnerships.

Key Responsibilities

• Take ownership of customer accounts and build strong relationships to ensure satisfaction
• Monitor account health and KPIs, proactively identifying and mitigating churn risks
• Facilitate customer onboarding and training while meeting retention and sales targets

Required Qualifications

• 4+ years in account management or customer success
• 2+ years of experience selling additional products and services to existing accounts
• Experience with CRM platforms, preferably Salesforce
• History of exceeding retention and expansion quotas
• Strong organizational skills and ability to work autonomously with minimal supervision