Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to work from home.

Key Responsibilities

• Develop and maintain a strong understanding of customer goals and challenges to drive service adoption and outcomes
• Act as the primary point of contact for customers, facilitating service utilization and managing escalations
• Conduct regular workshops and review sessions to align services with customer needs and ensure satisfaction

Required Qualifications

• Bachelor's degree in communications, Computer Science, Business, or a related field
• 8 years of relevant industry experience managing large and complex accounts
• Experience with Customer Relationship Management (CRM) software and ITSM software
• Industry certifications such as ITIL, PMP, COBIT, or Six Sigma
• Proficient in Microsoft Office applications