Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and drive software adoption.

Key Responsibilities

• Serve as the primary point of contact for assigned customers
• Develop and maintain strong relationships with key stakeholders
• Conduct product training and onboarding sessions

Qualifications

• Bachelor's degree in Business, Computer Science, or related field
• 2+ years of experience in customer success or account management
• Strong understanding of SaaS platforms and government technology landscape
• Experience with CRM systems and customer success tools
• Project management skills and ability to manage multiple clients simultaneously