Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the primary point of contact for clients, helping them achieve their business objectives through the platform
• Establish and maintain strong relationships with clients to ensure satisfaction and loyalty
• Monitor client usage and identify opportunities for upselling or cross-selling additional products and services

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field
• 5+ years of experience in customer success or account management in the legal sector
• Experience with Practice Management Systems, such as Casepeer, MerusCase, Litify, Filevine
• Strong understanding of SaaS business models and software development lifecycles
• Ability to work independently in a remote environment with high self-motivation and self-discipline