Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to contribute to their Customer Success team.

Key Responsibilities:

• Build and maintain strong relationships with customers, acting as their advocate
• Proactively engage customers to drive adoption and ensure they realize value from products
• Lead onboarding projects, manage expectations, and collaborate with internal teams

Required Qualifications:

• 3+ years in customer success, account management, or a related field
• Prior experience with SaaS solutions and customer success platforms preferred
• Ability to manage multiple priorities and customer requests effectively
• Comfortable navigating cross-functional environments
• Proficiency in Salesforce, Qlik, Looker, and Metabase preferred