Customer Success Manager

Job Summary

A company is looking for a Scale Customer Success Manager for the AMER region.

Key Responsibilities

• Manage the entire customer journey from onboarding to long-term relationship management
• Identify upselling and cross-selling opportunities during the onboarding phase
• Educate and train customers on product features and gather feedback for internal teams

Required Qualifications

• Expertise in the customer lifecycle, particularly in onboarding
• Proven track record in customer growth and development
• Ability to manage implementation projects with a large client base
• Fluent in written and spoken English
• Understanding of global organizations and remote working environments is a plus