Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support customers on lower plans and enhance their experience with the product.

Key Responsibilities

• Engage with customers to maximize product value through guided tours and support
• Prevent churn by demonstrating product usage and value to clients
• Provide marketing analytics guidance to improve campaign tracking and performance

Required Qualifications

• 2+ years in B2B SaaS Customer Success focused on marketing analytics and attribution tracking
• Deep understanding of digital marketing tools such as Klaviyo, GA4, and Google Ads
• Experience optimizing marketing campaigns, including paid media and email/SMS flows
• Technical familiarity with server-side tracking and its impact on marketing performance
• Bonus: Hands-on experience with paid media campaigns and email/SMS platforms