Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer onboarding and account expansion.

Key Responsibilities

• Conduct onboarding calls and training for prospective customers to ensure successful product implementation
• Proactively manage existing accounts, addressing inquiries and driving expansion revenue
• Document customer feedback and best practices to inform internal processes and product improvements

Required Qualifications

• 2-3 years of experience in a customer-facing role at an early-stage SaaS startup
• Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot, and/or Salesforce
• Accounting or finance experience is preferred; interest in learning the space is required
• Strong focus on process improvement and operational efficiencies