Customer Success Manager

Job Summary

A company is looking for a Customer Experience & Success Manager to support and enhance customer satisfaction throughout their journey.

Key Responsibilities

• Support and guide customers during onboarding to ensure a successful start
• Foster strong, ongoing relationships through regular check-ins and communication
• Be the first point of contact for customer questions and partner across teams to find solutions

Required Qualifications

• 5-7 years of experience in customer success, implementation, or support roles
• Experience with SaaS platforms, particularly in data or analytics
• Familiarity with secure environments or government-related clients is a plus
• Organized and proactive with a genuine curiosity about technology
• Ability to thrive in collaborative, cross-functional environments