Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (CX).

Key Responsibilities

• Become an expert in the company's operations and provide timely support to clients
• Enhance the customer experience by offering feedback on the onboarding process and addressing client issues
• Coordinate with internal teams to ensure client needs are met and follow up on outstanding issues

Required Qualifications

• At least 2 years of experience in customer success, account management, business operations, or consulting
• Proven ability to advocate for clients and enhance their experience
• Strong organizational skills with attention to detail
• Experience in project management and cross-functional collaboration
• Able to manage multiple clients and projects simultaneously