Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage key customer accounts and drive product adoption.

Key Responsibilities

• Build and maintain strong relationships with mid-market accounts, ensuring customer success and satisfaction
• Educate customers on product features and best practices to maximize value and track measurable goals
• Identify growth opportunities through upselling and renewals, while monitoring customer engagement and satisfaction metrics

Required Qualifications

• 2-3 years of experience in Customer Success, Account Management, or similar roles with mid-market or enterprise clients
• 2+ years of project management experience; PM certification is an asset
• Proficiency in tools like Salesforce, Zendesk, and ChurnZero
• Experience managing a sales pipeline and meeting sales quotas
• Analytical skills with experience using Excel and/or PowerPoint for reporting and insights