Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure strong partnerships with key customers and enhance customer satisfaction and retention.

Key Responsibilities

• Manage customer accounts to ensure full utilization of products and services
• Serve as the main contact for customer service and support issues
• Oversee customer renewals and drive upsell opportunities

Required Qualifications

• Bachelor's degree in Business Administration, Communications, Marketing, Computer Science, or a related field (or equivalent experience)
• 4-6 years of experience in customer success or account management with large revenue clients
• Proven ability to communicate effectively with C-level executives
• Experience in project management
• Strong organizational and decision-making abilities