Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager with clinical healthcare experience.

Key Responsibilities

• On-board new customers, including requirements gathering, configuration, and training
• Define, manage, and drive project scope, goals, deliverables, and timelines
• Develop and maintain strong, positive customer relationships while advocating for usage expansion

Required Qualifications

• Bachelor's degree
• Experience in a clinical setting required (e.g., clinical educator)
• 3-5 years of experience in a Customer Success role within healthcare preferred
• Ambitious, self-motivated, and a team player
• Strong relationship-building and collaboration skills