Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure customer satisfaction and retention through effective engagement and support.

Key Responsibilities

• Build and maintain strong customer relationships, ensuring successful onboarding and value realization
• Drive customer renewals and identify expansion opportunities through strategic account planning
• Act as the voice of the customer, gathering feedback to inform internal teams and product development

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or client-facing roles at a B2B SaaS company
• Demonstrated success in managing customer relationships and improving retention and satisfaction
• Proactive, data-driven mindset with a focus on enhancing customer experiences
• Experience working cross-functionally with Product, Engineering, Sales, and Support teams
• Experience with Salesforce products or knowledge is a plus