Customer Success Manager

Job Summary

A company is looking for a Manager of Customer Success to lead their customer success team.

Key Responsibilities

• Ensure customer satisfaction, drive product adoption, and reduce churn
• Lead and mentor a team of Customer Success Managers to deliver a high-quality customer experience
• Develop and implement customer success strategies to enhance retention and satisfaction

Required Qualifications

• Bachelor's degree in Business, Communications, or related field (Master's preferred)
• 5+ years of experience in Customer Success or Account Management, with at least 2 years in a leadership role
• Strong leadership and team management skills
• Data-driven mindset with experience using customer success platforms
• Passion for delivering exceptional customer experiences and developing team members