Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure client satisfaction and drive product adoption.

Key Responsibilities

• Manage the full post-sales lifecycle and collaborate with various teams
• Oversee onboarding and implementation of new customers
• Build and maintain strong relationships with clients to drive retention and growth

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related discipline preferred
• Minimum 2 years of successful Customer Success experience in data/software as a service
• Experience in SaaS or startup environments is a plus
• Proficiency in Salesforce and understanding of API calls or basic SQL queries preferred
• Deep knowledge of SaaS and customer lifecycle management