Customer Success Manager

Job Summary

A company is looking for a Manager of Scaled Customer Success.

Key Responsibilities:

• Lead and mentor the Scaled CSM team, driving both human-led and automated success motions
• Oversee the Customer Success Operations function, ensuring tools, systems, processes, and analytics are in place
• Define and execute scalable customer success strategies that drive platform adoption and measurable customer value

Qualifications:

• 5+ years of experience in Customer Success or Account Management within SaaS, with at least 2 years managing people
• Experience managing or building scaled customer success programs or customer success operations
• Strong track record of success in B2B2C models or HRTech
• Demonstrated ability to lead and scale customer engagement strategies across multiple customer segments