Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage relationships with top customers and ensure they realize the full value of the product.

Key Responsibilities

• Develop and maintain strong relationships with key stakeholders at major customer accounts
• Become a product expert to help customers drive business outcomes using the tool
• Drive customer onboarding, training, and advocate for customer needs internally

Required Qualifications

• 4+ years of relevant work experience in a technical customer-facing role
• Experience in SaaS and startup environments
• Strong organizational and time management skills
• Previous experience working with product and engineering teams or developer tools is preferred