Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager II to enhance customer satisfaction and drive measurable outcomes.

Key Responsibilities

• Build strong, long-term relationships with customers and understand their business needs
• Leverage data-driven insights to provide actionable recommendations and drive product adoption
• Act as a liaison between customers and internal teams to coordinate resources and address challenges

Required Qualifications

• Bachelor's degree or equivalent experience in healthcare technology or pharmacy operations
• At least 4 years in a customer-facing role within complex healthcare settings
• Proven ability to manage multiple client engagements effectively
• Strong project management skills and experience in issue resolution
• Experience using data insights to optimize product performance for clients