Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (PV).

Key Responsibilities

• Oversee and manage complexity 2 customer engagements, ensuring adherence to costs, resources, timelines, and quality standards
• Establish project scope, monitor progress, and implement governance structures with defined roles and responsibilities
• Manage risks, ensure effective communication with clients and project teams, and facilitate onboarding and training for project team members

Required Qualifications

• Bachelor's degree in a relevant discipline and/or PMP certification or equivalent experience
• Experience as a Project Manager in a fast-paced office environment
• Several years of experience and expertise in pharmacovigilance guidelines